PRIVACY POLICY

Last Updated: 09-03-2026

Operated by IA Multi Ventures Private Limited

1. INFORMATION WE COLLECT

We may collect:

• Name
• Mobile number
• Email
• Delivery address
• Order history
• IP address
• Device information
• Payment transaction IDs

We do NOT store debit/credit card details.

2. PURPOSE OF COLLECTION

Data is collected to:

• Process orders
• Enable delivery
• Provide customer support
• Prevent fraud
• Comply with legal obligations
• Send marketing communications (with opt-out option)

3. DATA SHARING

We may share data with:

• Payment gateway providers
• Logistics partners
• IT service providers
• Government authorities when required by law

We do not sell personal data.

4. DATA STORAGE & SECURITY

Data is stored on secure servers located in India or approved jurisdictions.
Reasonable security safeguards are implemented.

5. DATA RETENTION

Personal data is retained only as long as required for:

• Legal compliance
• Accounting requirements
• Dispute resolution

6. USER RIGHTS

Users may request:

• Access to personal data
• Correction of inaccurate data
• Account deletion
• Withdrawal of marketing consent

Requests can be sent to: athwas.ia@iakashmir.com

7. COOKIES & TRACKING

The App may use cookies, SDKs, and analytics tools to improve user experience.

8. GRIEVANCE OFFICER

Name: Nida
Email: athwas.ia@iakashmir.com
Response timeline: 48-hour acknowledgment; 30-day resolution.